3:00 p.m. – 4:00 p.m.
ADA Made Easy: An Overview of Disability in the Bus Industry: Glenn McIntyre
This fast-paced seminar will provide attendees with the education and motivation necessary to embrace people with disabilities in everyday work situations. Using the “when things get heavy lighten up” approach, topics covered will include terminology, formula for initial contacts, problem solving, ADA definitions made easy, reasonable accommodation, hiring, communication tools, attitudinal awareness, leadership skills and assistance dogs. Leave confident and prepared to address all persons in your professional and personal life.
Capturing the Multicultural Market: Lenora Billings-Harris, CSP
Are you losing opportunities to close sales with members of the expansive multicultural market? Are you only prospecting and selling to people who are "just like you?" This program is for people who know the steps of selling, but are looking for ways to increase sales and marketing results with a diverse market through effective relationship-building techniques. As a result of applying the principles and skills presented, you can identify key behaviors that often increase trust, respect, and cooperation across diverse groups including Asian, African American and Latino.
4:30 p.m. - 5:30 p.m.
Collaboration: The Secret Ingredients to a Successful School Trip: SYTA Panel Discussion
Join a panel of leading Tour Operators as they discuss rolls and responsibilities of Tour Operators, Motorcoach companies and school groups to ensure successful school group trips. The discussion will include what roles each group plays, safety factors that must be considered, and other components involved in a creating a successful student trip.
Teambuilding: the 7th Most Valuable Assets for Success: Glenn McIntyre
Discover the knowledge and inspiration necessary to bring successful teambuilding techniques to your team members. The seven most valuable assets necessary for a successful team member will be defined, and action plans will be created to ensure team member development. The focus will be on interactive group exercises and will feature true-life stories and humorous visuals.
Orientation Seminar: Orientation Subcommittee
