Wednesday Education Seminars
9:30 am - 10:30 am
How To Manage Your Mouth: Susan Carnahan
Session HandoutsSponsored By: Rhode Island Tourism Division
“It doesn’t matter what you say, what counts is what they hear.” Effective communication is a combination of knowing what to say and when to say it. Individuals who have successfully combined these two skills succeed in their careers and in personal relationships. Susan Carnahan will help you identify the roadblocks that get in the way of your message being received and teach you how to eliminate them from your communication style. These techniques of assertive communication will gain respect from your customers, your employees, your vendors and the loved ones in your life.
Marketing Madness: Jeff Magee
Session HandoutsSponsored By: Greater Houston CVB
In this action packed high content session, you will explore new ways to cultivate greater business opportunities from your existing clients. Learn ways to convert them into active lead generators for your business and how to identify dozens of missed growth opportunities in your market today. You “can” ensure what you deliver is what the market wants and develop ways to forecast future trends before they happen. This session will immediately impact your business model in a productive profit manner. For even greater sustained results, share the tools presented with others in your office!
Diversity as a Business Opportunity: Kelly McDonald
Session HandoutsOur society is becoming increasingly diverse and cultures are no longer necessarily “melting together” into one homogenous group. Diversity comes in many forms: racial, ethnic, gender, generational, sexual preference, linguistic, even life stage and level of affluence. Diversity of thought helps companies keep the leading edge, and this presentation will focus on how diversity can become a business opportunity for you. You will see how to grow your business by better understanding your co-workers, customers and the community in which you live and work, today and tomorrow.
11:00 am - 12:00 pm
Everything's Negotiable: John Kennedy
Session HandoutsSponsored By: Tour Indiana
The long lost art of negotiation is back, and the best part about it is that “everything IS negotiable!” Join John in a lively discussion that teaches you that you don’t need to be a pushy person to bargain, you just need to know what it is you want and what you are willing to do to get it. More importantly, you must know when to walk away when you don’t get what you want. Discover the 26-point checklist to successful negotiation and never walk away unsatisfied again.
Personal Organizational Power: Jeff Magee
Session HandoutsSponsored By: Greater Houston CVB
The world is fast paced. Demands are high. To be a successful professional, you must deliver results. In this session, learn fast, tactical tools for maximizing time, dealing professionally and constructively with time wasters and those monkeys that land on your back. You will learn to control your day and maintain that control. Adopt an exceptional service approach and build strong relationships with your clients. Learn what your success hinges upon, and how all of this can impact your client service and your immediate and long-term sales volume.
So You Think You Know Customer Service?: Sally Baskey
We’ve all had our share of the perfect customer and the well, you know, not so perfect customer. In this seminar, you will learn why people make demands, what is really going on inside, and what they really want. We will explore ways to turn a bad customer service nightmare into a good customer service dream. Leave this seminar with the tools you can use to stay sane when you are dealing with a difficult situation.
12:30 pm - 1:30 pm
From BeBop to HipHop: Susan Carnahan
Session HandoutsSponsored By: Rhode Island Tourism Division
How does a “fifty-something” lead, communicate with and work with a “twenty-something?” For that matter, how does a “thirty-something” manage a “sixty-something?” And what on earth do we do with those teenagers sporting the green hair, tattoos, and body piercing? It isn’t always a matter of doing things the right way. It’s a matter of doing things the most effective way. In this humorous and content filled workshop, Susan introduces you to the generations that make up the workplace today. Whether it’s your vendors, customers, employees, or kids, you’ll leave with greater insight into their generation and what you need to do to keep the communication lines open.
Laughter, My Drug of Choice: Sally Baskey
Have you ever had the feeling that your life is out of control? Life is full of experiences that make us happy, sad, frustrated, and mad and sometimes can put us “over the edge.” We learn as we get older that we have little control over our circumstances but we have total control over the way we react to them. Join Sally as she navigates through life using humor to deal with change. Bad things may come to us in life but the healing power of humor is truly a pain relieving prescription for self-medicating!
US Latinos: A Marketer's Dream: Kelly McDonald
Session HandoutsThe U.S. Census reveals that there are more than 43 million Latinos residing in the U.S., and that Latinos are the largest minority in the country. By 2020, Latinos will account for one in five U.S. residents. Major companies are scrambling to learn how to tap into this large, lucrative and growing consumer base. Cultivating the Latino consumer will grow your business, today and in years to come. You need to know which is the right Latino customer for you and how to connect with this consumer.
2:00 pm - 3:00 pm
Dealing With the Ulta-Difficult Customer: John Kennedy
Session HandoutsSponsored By: Tour Indiana
We’ve all had them; we all dread them; we all need them: “the most difficult customer in the world.” John brings not only theory, but also real life experiences to this relevant topic. We’ve all heard about “turning lemons into lemonade”. Remember, a lemonade stand can be very profitable when you’re the only one with the sugar. John will show you the five-step process to keeping the customer coming back and the four basic needs of all humans. Find out what the one tool in the box is that will fix almost any issue.
How to Build a Better You: Brian Dodge
Session HandoutsBryan Dodge will teach a stair-step method of how top producers and effective managers keep on the cutting edge while accomplishing their goal. His presentation of self-improvement and personal growth focuses on three key areas: how to have your best year ever, how to create consistent upward growth in your life, and how to focus on the things that really matter. Bryan’s program is inspiring, refreshing, and entertaining. His vibrant and spirited delivery will keep you in tune with every word.
The Power of Networking: Susan Carnahan
Session HandoutsSponsored By: Rhode Island Tourism Division
Many people go to networking events, but few actually know how to network effectively. It’s more than just handing out business cards and asking for referrals. Today it has become a survival art - for marketing, for promotion, for friendships. In Susan’s hands-on training session, you will learn the etiquette for cyberspace and electronic networking and how to stop selling your product and start selling yourself. Do you want to know the top 15 networking turn-offs? Then don’t miss this session!
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