| Friday Feb. 4 |
Saturday Feb. 5 |
Sunday Feb. 6 |
Monday Feb. 7 |
Tuesday Feb. 8 |
Wednesday Feb. 9 |
| 9:00 am — 10:00 am | Search Engine Secrets |
| 9:00 am — 10:00 am | Sales Negotiations: Win — Win or Don't Bother |
| 9:00 am — 10:00 am | The STAR Program: Your Script to Stardom
Presented by the Orientation Subcommittee |
| 11:00 am — 12:00 pm | The "WOW" Factor |
| 11:00 am — 12:00 pm | Combating Customer Fears in Times of Terrorism |
| 1:00 pm — 2:00 pm | Selling Eyeball to Eyeball Over the Phone |
| 1:00 pm — 2:00 pm | Blending Charter and Tour Products
Joe Veneto |
| 1:00 pm — 2:00 pm | The STAR Program: Your Script to Stardom
Presented by the Orientation Subcommittee |
| 2:30 pm — 3:30 pm | Secrets of the Marketing Masters
Larry Mersereau |
| 2:30 pm — 3:30 pm | What Works on the Web: 60 Tips in 60 Minutes |