Education Schedule

Monday
9:00 am — 10:00 am	Secrets of the Marketing Masters Larry Mersereau Sponsored by Alaska Travel Industry Association
9:00 am — 10:00 am	Creating World Class Teams John Kennedy Sponsored by Theatre Direct International / Broadway.com
10:30 am — 11:30 am	Creating Direct Mail Promotions That Sizzle Larry Mersereau Sponsored by Alaska Travel Industry Association
10:30 am — 11:30 am	Exceptional Customer Service John Kennedy Sponsored by Theatre Direct International / Broadway.com
2:30 pm — 3:30 pm	Operators Speak Their Minds Alf Nucifora Sponsored by Alaska Marine Highway
2:30 pm — 3:30 pm	The Four Levels of Leadership John Kennedy Sponsored by Theatre Direct International / Broadway.com
4:00 pm — 5:00 pm	CVBs and Accountability Alf Nucifora Sponsored by Alaska Marine Highway
4:00 pm — 5:00 pm	What the Travel Industry Needs to Know About the Economic Environment Delos Smith